Privacy Policy

1. Who we are

KidsChaupal ("we", "us", "our") operates an online learning platform for children aged 5–18 and the parents or guardians who enrol them. This Privacy Policy explains how we collect, use, store and share information when you visit our website, book a demo, enrol in a program or contact us.

If you have questions about this policy, email hello@kidschaupal.com.

2. Information we collect

We may collect the following types of information:

• Contact details such as parent or guardian name, email address, phone number and city.
• Student details such as name, age and program interests submitted through demo booking or enquiry forms.
• Account and enrolment information when you register for paid programs, including billing details processed by our payment partners.
• Class participation data including attendance, assignments, mentor feedback and progress reports.
• Technical data such as IP address, browser type, device information and usage analytics collected through cookies and similar technologies.
• Communications you send us, including support requests, feedback and survey responses.

3. How we use your information

We use personal information to:

• Respond to demo booking requests, enquiries and support messages.
• Deliver live classes, mentorship, certificates and related educational services.
• Personalise course recommendations and communicate schedule updates.
• Process payments, invoices and refunds in accordance with our Terms of Service.
• Improve our website, programs, safety practices and customer experience.
• Send service-related notices, program updates and, where permitted, marketing communications you can opt out of at any time.
• Comply with legal obligations and protect the rights, safety and integrity of our platform.

4. Children's privacy

KidsChaupal provides services to children, but accounts and enrolment decisions are managed by a parent or legal guardian. We do not knowingly collect personal information directly from children without appropriate parental involvement.

Student names, ages and class participation are used only to deliver educational services, share progress with enrolled families and maintain a safe learning environment. We do not sell children's personal information.

5. How we share information

We do not sell your personal information. We may share limited data with trusted service providers who help us operate our platform, such as hosting, analytics, payment processing, email delivery and customer support tools. These providers may access information only to perform services on our behalf and must protect it appropriately.

We may also disclose information if required by law, to enforce our terms, to respond to lawful requests from authorities, or to protect the safety of users and the public.

6. Data retention and security

We retain personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes and enforce agreements. When data is no longer required, we delete or anonymise it using reasonable measures.

We use administrative, technical and organisational safeguards designed to protect personal information. No online system is completely secure, so please use strong passwords and contact us promptly if you suspect unauthorised access.

7. Cookies and analytics

Our website uses cookies and similar technologies to remember preferences, measure traffic and improve performance. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Your choices and rights

Depending on your location, you may have the right to:

• Access, correct or update personal information we hold about you.
• Request deletion of information that is no longer necessary, subject to legal retention requirements.
• Opt out of marketing emails using the unsubscribe link in our messages.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.

9. International transfers

KidsChaupal serves families in multiple countries. Your information may be processed in India or other locations where we or our service providers operate. We take steps to ensure appropriate protections are in place when data is transferred across borders.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page and update the "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.